What are call credits?

What are call credits?

You might be wondering what a call credit is? A call credit means flexibility for you. You do not have to stick with one type of call. Maybe you want to audit the competition and compare? Need additional coaching? Want to audit how your team is providing service virtually? We have you covered in all of these areas. Call credits allow you to move between various call formats without incurring additional account fees. Just apply your call credits to any of the available call types.

Reporting Types



Our experts. Meet the team member whose expertise contributed to this post.

More posts you might like!

What are call credits?

Need to change your mystery shopping call type or scenario? You can! It's free! Learn…

Office Trolls: How to coach employees

Do you make people feel like a troll when they interact with you? Let's talk…

Limit Inappropriate Conversation At Work

9 Master Tips: Limit Inappropriate Conversation At Work “Hey, who are you voting for?” “Are…

I have always found their service levels superior!

The customized training covers everything from capturing reservations, dealing with guest concerns to sensitivity. The…

The strategic relationship really paid off for us!

We have seen Oculus grow and evolve over the years and expand their offerings. The…