You might be wondering what a call credit is? A call credit means flexibility for you. You do not have to stick with one type of call. Maybe you want to audit the competition and compare? Need additional coaching? Want to audit how your team is providing service virtually? We have you covered in all of these areas. Call credits allow you to move between various call formats without incurring additional account fees. Just apply your call credits to any of the available call types.
A mystery shopper will call your location, and you will be sent the recorded audio.
Please contact support for custom call credit trade information. A mystery shopper will call your location. You will be sent our custom assessment with recorded audio (or transcript with virtual shops), grade %, tone %, hand-crafted tips, PDF report, and email notifications.
A mystery shopper will call your location. You will be sent our custom assessment with recorded audio (or transcript with virtual shops), grade %, tone %, last call comparison, previous month comparison, 90-day comparison, hand-crafted tips, PDF report, and email notifications.
A mystery shopper will call your location. You will be sent our custom assessment with recorded audio (or transcript with virtual shops), grade %, tone %, pricing information and comparison, learner comparison, last call comparison, previous month comparison, 90-day comparison, encourage summary, loyalty summary, personal connection summary, overcoming resistance summary, hand-crafted tips, PDF report, and email notifications.
A mystery shopper will call your location. You will be sent our custom assessment with recorded audio (or transcript with virtual shops), grade %, tone %, pricing information and comparison, learner comparison, last call comparison, previous month comparison, 90-day comparison, encourage summary, loyalty summary, personal connection summary, overcoming resistance summary, competitor assessment, competitor rate and summary details, hand-crafted tips, PDF report, and email notifications.
We call and you are unable to help. We measure how long it takes to call us back.
We call with a question or general inquiry about your product or services.
We call to ask if you can match pricing.
We call to ask about the pricing.
We call to confirm a booking or appointment (if the agent follows the steps) and make a second call to cancel the service or booking.
We call to confirm a booking or appointment and make a second call to cancel the service or booking.
We call to make a complaint about your product or service.
If you have specifically contracted coaching calls
Your team members can have one-on-one time with their Oculus trainer to practice steps or review new learning content.
Your team members can have one-on-one time with their Oculus trainer to practice steps or review new learning content.
A coaching call covering sensitivity and communication topics and themes.
A coaching call covering leadership topics and themes.
Video streaming with a trainer can be added to all of the coaching call types above.
Choose between Text Message, Online Chat, Email or Social Media
We contact you virtually with a question or general inquiry about your product or services.
We virtually contact your location to ask if you can match pricing.
We virtually contact your location to ask about the pricing.
We virtually contact your location to make a complaint about your product or service
We virtually contact your location to confirm a booking or appointment and make a second call to cancel the service or booking.
Need to change your mystery shopping call type or scenario? You can! It's free! Learn…