We know that change can be hard but it's a part of life! Let's "Person Up" and embrace change.
I don’t know? No way!
You should never say "I don't know" within a service environment. Let's think about what we can do, and not what we can't!
On treating flea bites with perfect phrasing.
Sometimes the little things we say (or don't say) make a big impression. Make sure it's the right one!
Do you make people feel like a troll when they interact with you? Let's talk about respectful communication!
First or Last? Using A Guest Name
You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest during their interaction with you. It’s nice, it’s fluffy, it makes them feel warm inside, and personalizing the experience to name a few things. Its […]