Need to change your mystery shopping call type or scenario? You can! It's free! Learn more about call credits.

We know that change can be hard but it's a part of life! Let's "Person Up" and embrace change.

You should never say "I don't know" within a service environment. Let's think about what we can do, and not what we can't!

When speaking with your team, you have to understand how they communication. Let's learn about team love languages!

Sometimes the little things we say (or don't say) make a big impression. Make sure it's the right one!

Want to trade your live training hours for coaching, or a webinar? Flex hours allow you to trade your banked hours for anything you might need.

Do you make people feel like a troll when they interact with you? Let's talk about respectful communication!

Tired of dealing with mean people at work? Just like the movie "Mean Girls," we have some tips for you to succeed!

Tired of dealing with mean people at work? Just like the movie "Mean Girls," we have some tips for you to succeed!

Life can't be all work and no play. In this blog article, Joy talks about the importance of work-life balance.

We all love trying to be perfect but sometimes we make mistakes! It's okay! Don't worry. It happens to the best of us.

You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest…