Secret Shopping Phone


1-on-1 Practice Sessions.

Perfecting reservations sales skills takes consistent practice!

A Part of Oculus' Signature Reservations Training

Mystery Shopping Companies- Coaching
Mystery Shopping Companies- Coaching

How does our one-on-one hotel coaching work?

Practice makes perfect, but who has time to sit, role-play and review sales and service techniques with all of your hotel associates? Well, we do! Let us help you!


Schedule A Practice Call

Scheduling an Oculus signature reservation training call couldn’t be easier. Use our online instant booking tool to choose a date and time to fit your schedule.

Don’t know what to speak about? Take a look at some of our reservations training topics here.


Live Feedback

The Oculus’ signature reservation training calls allow your team member to practice with an expert coach! Your coach will take the role of a customer and role-play various scenarios. After the practice scenario, the trainer will offer personalized feedback and answer your agent’s questions.


Reports & Notifications

When we finish the coaching call, we send confirmation indicating that the call is complete and summarizing any next steps that should take place, including any deadlines.


Video Chat

Instead of telephone calls, we can upgrade your coaching service to video chat! Take the modern approach with our signature reservations training coaching calls and bring your coaching to the next level. Seeing can sometimes be believing for people! Just choose the video option when scheduling.

Yes! If you want to set a schedule for our signature reservations training coaching calls, your trainer can organize it. Just let us know the time and days that would be best, and we will schedule the calls around what works for you! There is no extra charge for this service!

Generally, our coaches and trainers are available between 9:00 AM and 4:00 PM, your local time. Please get in touch with your account manager to review options if you need special times.

Yes! The learner can practice their reservations sales training or review real customer scenarios that they have experienced. The objective is to help them build confidence and new skills for future experiences.

No! Since this is a practice call, we want your team member to be very comfortable. We do not record our signature reservation training coaching calls. You will still get a report of what was reviewed during the call for additional coaching.

Our signature reservations training calls are made to fit with your needs!

Yes! If the learner would like to call the trainer to practice, they can dial the coaching call number. Each trainer has their own toll-free access number for easy training.number for easy training.

We can coach your team on any customer servicesales, or sensitivity topic within our training library. You can read more about our training programs and our company’s signature delivery services here.

More on training programs >

Yes! If you want some face-to-face time with your trainer, a video call can be scheduled.

Need some online training in reservations? Oculus signature reservation training is also online!

Hotel Reservations Training

Call Credits

Role-play or Coaching


  • 100% Custom
  • Expert-led
  • One-on-one coaching
  • Flexible online scheduling
  • Trade for mystery shopping

Coaching Calls.

Go with the best! Book one of our signature reservations training calls to train your team today!

Call us at to get started.