Confirming a reservation training that keeps your standards 5-star!
How you handle a confirmation is just as important as making the sale.
You have used the Oculus IMPRESS reservation technique to increase your sales and increase your likelihood of getting a YES from your caller, but what do you do when they say yes?
We don’t stop now. We have to keep our standards 5-star to impress our new guests! We should not let our superior customer service float away just because we have hooked a new customer. In this situation, the Oculus “Confirming a Reservation’ training springs into action to help deliver the standards your caller has come to expect.
In our confirming a reservation training module, we will review the importance of maintaining high service levels and providing the correct details to ensure that a stay starts off right. Since your callers will have received all of the necessary information to plan, we can guarantee it does.
- Available 24/7
- Trainer Chat Support
In our confirming a reservation module you will learn to wow your callers!
Intro & Invite
Is confirming a reservation available online?
Yes! This training module is available on and offline. Our clients can schedule a custom webinar, or they can watch a pre-recorded course through our learning management system. Maybe even both!
How long is the webinar option?
Confirming a reservation training takes about one hour to cover in a group webinar. If you would like to add additional role-play time, coaching calls, or follow-up training, please get in touch with us for a custom quote.
Can we incorporate our brand standards?
Yes! Incorporating your standards is key to success! Our discovery process allows you to customize any of the training content to suit your needs. Best of all, it's included in our pricing!