Mystery Shop Audits
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Award-winning, Oculus services
Mystery Shop Audits
$48.00 — or subscribe and save up to 10%
Mystery shop audits are great tools to evaluate how well your sales and service standards are executed over the telephone and online. In addition to the evaluation, Oculus custom mystery shop audits will provide the coaching support to ensure your team delivers top-notch service and that they are maximizing every revenue-generating opportunity.
One mystery shopping credit can be used for telephone mystery shop audits, or virtual mystery shop audits. Here is how our audits works:
- You pick the criteria and scenarios you would like to include within your mystery shop audits. You can focus on sales, upselling, service, attitude, or more. The options are limitless.
- We develop scenarios and a scoring guideline. The guidelines will be sent to your team for approval.
- With your input, a randomized auditing schedule is generated with mixed dates and times.
- An expert auditor calls or contacts your team online with one of the pre-approved scenarios. The experience is recorded.
- The recordings are sent to our scoring department for review.Â
- A report is crafted with the results and hand-crafted tips to help your team learn and improve.
- An email notification is sent with a PDF and audio recording to your location.
- Results are presented in an encouraging style to focus on making positive changes.Â
To understand more about call credits, click here!
| Call Credit | One mystery shop = one call credit. Coach- 1 call credit. Here's what's Included: |
|---|---|
| Target Mystery Shop Audits | Trade for 1.5 call credits |
| Compare with Competition | Trade for 2 call credits |
| 60 Call Minimum | To start, there is a 60 call minimum. |
