Personable. Private. Precise.
Coaching MADE EASY!
Consistently coaching your team on your training goals can be a tough task! Leave it to the experts. Provide on-the-spot mini-training to your team over the phone and by video.
Private
Your team members get one-on-one time with an expert trainer! They can ask questions, practice pre-selected skills, or discuss scenarios.
Confidential
Our coaching calls are completely confidential. We can report on what was reviewed but do not record or take notes of specific conversation topics.
Feedback
The coach will provide your team member with live, personalized feedback during the coaching call and respond to any questions.
Overcome Resistance
Team members can have resistance that they don't feel like sharing with their managers. Coaching calls provide a safe space to have open conversations.
Self-Schedule
Your team members can schedule their coaching call when they need help! Openings are available within 15 minutes, depending on trainer availability.
01.
Schedule
Planning your coaching calls is simple. Our online booking tool makes it uncomplicated and provides instant confirmation!
02.
Pick a topic!
Burning questions? At the start of your call, your trainer will ask what you would like to speak about to understand your needs and provide you with expert advice.
Reporting. When we finish the coaching call, we send an email confirmation to management indicating that the call has been completed and a next steps reminder to your learner.
What can we talk about?
During a coaching call, you have a one-on-one conversation with a training expert on your topic of interest!
Sensitivity
We can review questions on sexual harassment, bullying, danger zones, culture, diversity, or inclusion.
Leadership
Need some help coaching your team? Our coaching calls can help!
Reservation Sales
Seek help on qualifying, overcoming resistance, upselling, or developing sales best practices.
Complaints
Practice the IMPRESS complaints techniques in dealing with customer issues and abusive customers.
Customer Service
Practice general service steps like using customer names, making personal connections, and more.
Communications
Recap your advanced communications training and learn to be a better communicator.
03.
Video Chat
Upgrade to video. Instead of phone calls, we can upgrade your service to coaching calls by video chat! Seeing can sometimes be believing! Take the modern approach with our coaching calls and bring your training to the next level.
Reinforce
Connect with a training expert. Our coaching calls are a part of our custom Bootcamp one-on-one sensitivity and leadership training program. We know that one-time training can help your team, but ongoing reinforcement really seals the deal! Want a greater return on your training investment? Try Bootcamp!
How are the coaching calls scheduled?
It’s straightforward to schedule a one-on-one coaching call with your Oculus trainer. Visit our scheduling page and select your preferred date and time. You will receive instant confirmation with the access information.
You can book online here.
What are the hours for coaching calls?
Our coaches are generally available between 9:00 AM and 4:00 PM, within your local time zone. Please get in touch with your account manager to review options if you need special times.
Are the coaching calls recorded?
No! We do not record coaching calls. We want your team members and to speak openly.
How long do the calls take?
Coaching calls take around 15-20 minutes. The objective is to pick one training goal and think, discuss, and practice!
What topics can we speak about during a coaching call?
Any reservation sales, hotel operations, customer service, sensitivity, or leadership topics can be reviewed within a coaching call. The choice is yours. Make your selection during the booking process.
Please note that the credits used for the call can change depending on the topic selected. Please visit our call credit page for more details on the current rates.
What if I need to cancel the call?
We know that life happens, and you must change your schedule occasionally. You can change your confirmed call up to 24 hours for free! Coaching calls canceled or rescheduled within 24 hours will result in the call credits utilized at the time of the booking being non-refundable
Schedule A Coaching Call
Why wait? Find an opening with a trainer now.
Coaching Calls
$58
- 100% Custom
- Live & Trainer-Led
- One-on-one
- Flexible Online Scheduling
- Trade for Mystery Shops
- Upgrade for Video Calls
- Sensitivity & Leadership Topics
Engaging.
Exclusive.
Educational.
Coaching Calls.
Start growing your teams today! Book a coaching call with an Oculus expert.