Think about what you say and how you say it!

I have been on a health kick recently with the goal to reinvent myself. A stronger, happier and more confident me is the ultimate goal. I have been working out, had laser eye surgery and have even started a daily skin care routine! With all of this, there was one thing about me that I wanted to change- my laugh lines!

I laugh a lot and I am pretty much smiling all of the time. I do have a pretty great life. There are lots to be happy about. Nevertheless, I decided that I would talk to a doctor about reducing those laugh lines a bit. I’m a single guy, still have to date and albeit vein, I want to make the best first impression.

So, I booked an appointment and made my way to one of the many local cosmetic clinics in Vancouver.

When the doctor arrived, she took a look at my laugh lines, told me about injectables and how I could reduce them. It sounded okay and was exactly what I was thinking about. I started to feel excited! Hmmm, maybe I will be the “hot guy” around town! Well, as fast as my ego was inflating, a million pins came to pop my bubble all at once.

“Frown for me. Oh, yes, you have very deep frown lines on your forehead for someone your age.” Apparently, I am aging at super speed, and there is a giant cavernous hole on my forehead, similar to the Grand Canyon. If it keeps going like this, I will be selling tours and sightseeing passes shortly.

Frown for me. Oh, yes, you have very deep frown lines on your forehead for someone your age.

“If you really wanted to get rid of that tired look, we can help with that.” I just slept for 9 hours! I didn’t even realize that I looked tired. So, if someone asks me if I am tired now, I just have to say, “No. That’s just my face.”

“Botox can get rid of those wrinkles on your nose and close up your pores.”
I didn’t even know you could have nose wrinkles. Add those to my crater-like pores; I will soon be taking on the nickname, moon face.

“We can get rid of your muffin top.” I was wearing a button-down shirt; I don’t even own anything called a muffin top.

“You must grind your teeth, you have lost a lot of enamel.”
All of those fake compliments my dentist gives me about my great smile! I had a dentist appointment last week, I guess I left my enamel there.

As the consultation went on, I started to get depressed. I was coming to the realization that I would no longer be able to live in my apartment near the beach. First off, all of that sun, which I was told I had sun damage, is not good for a troll like me. Secondly, I would need to move and take up residence under a bridge or in a drainpipe. I hate drainpipes, they smell! Maybe I could just get a Darth Vader helmet and hope to blend in.

So, after all of the punches, with my head held low, I quickly left the clinic and started to think about how I was going to pay for all of this work I needed to have done. It was a long walk home, and I figured I would enjoy what was left of my time in the daylight. I was soon to become a creature of the night!

During the walk, I caught my reflection in a window. Wait! I don’t seem so bad. I looked up and to my surprise, no one was running in terror! In fact, someone even smiled at me.

Maybe I’m not a troll after all!

Maybe I’m not a troll after all!

o, if I’m not the problem, what is? It got me thinking about my consultation and how intense the experience was. Did I really need all of that information? Were there things that could have been left unsaid?

Yes, I think so!

We can learn a lesson from this experience when coaching our team members and when they come to us for advice. We want to ensure that when someone comes to ask for our help that they leave feeling empowered. Here are a few simple steps to keep in mind when you are asked for your opinion:

1. Give advice on only what you are asked about.

When someone asks for your help, or your opinion, try to stick to what they are asking about. All too often we can be tempted to provide some “extra” advice or pointers. We don’t want to overwhelm someone or make them feel like they are a failure.

2. Give people time to think about what you are saying.

Let people sit with your tips or advice. Give them time to digest what you are telling them. At my appointment, I felt pressured to act now and deal with my moon face, but that was really something I would need to think about. Many team members will want to investigate, think about and even come back with follow up questions. You should allow and plan for follow up.

3. Don’t be overly critical.

When someone is seeking your advice, don’t criticize something they are or are not doing. This is not the time. If they are seeking for help, be gentle and encouraging. If we are too critical, it might stop them from asking for help in the future. If there is something else you want to review with them, schedule a meeting to review it at a later time. Introduce critiques little by little!

4. Point out the positives and acknowledge progress.

Don’t forget to point out all of the great things they have been doing. Not everything has to be perfect, and any progress is a positive thing. We often are quick to correct, but slow to congratulate.

Theses are all simple steps, but sometimes we take them for granted. Sometimes we just need to take off our manager hat and put on the training hat, especially when your team members are coming to you!

What about me? In the end, I have decided that living as a troll under a bridge or covering my face with a giant helmet really isn’t for me. I just have to accept that I no longer have to dress up for Halloween and I might scare children sometimes. On a positive note, at least I won’t need a guard dog!

I guess I have one of those faces only a mother could love. Luckily, mine does!

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Meet the trainer!

Allow us to introduce you to the team member whose experience knowledge went into this post

Kevin James
Kevin James
Kevin James Saunders is one of the expert trainers with over 20 years of experience and thousands of sessions under his belt at Oculus Training, a boutique corporate learning company based in Vancouver, Canada. We don't have titles around here, but, he’s the one of the bosses! After “slaving away” for a large training firm, Kevin James felt he just wasn’t having any fun! The content he was required to deliver was like old stale bread; bland and unfulfilling. As the saying goes, if you want something done right, do it differently. So, in 2007, Oculus was born and KJ was on board with this exciting new venture. Yipee! Although he has been known to tell a joke or two...or three, he is not just about a fun time. There is more to this man! He did fill his head with some scholarly tidbits from the College Saint-Charles-Garnier, Memorial University and the University of Quebec. If that wasn’t enough, he continued to grow his brain by finishing his Masters Degree in Organizational Change & Development in the United Kingdom. KJ knew that your book-smarts only benefit you when put into practice! That is why he gained practical work experience in Human Resources, Marketing, Hotel Sales, and Operations. Nifty! We wouldn’t want to brag too much, but he has worked with such companies as Mercedes-Benz, DevSisters, USA Today, Moody-Nolan, Signature Worldwide, and Pan Pacific Hotels. Let’s not forget Fairmont Hotels, SPCA, Atlific, LeadPages, Marriott Hotels, ADT, Security and , to name a few. Plus, he has conducted and helped design thousands of training sessions throughout his career. (That does sound like bragging, doesn’t it?) He currently resides in Sevilla; when he is not out galavanting around the world.If you can pin him down, tell us how that happens! He never shows up for dinner!

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