Telephone Mystery Shopping
Ring, ring, ring! Opportunity is calling!
Learn by listening in and give your team members the opportunity to grow through ongoing training.
We love telephone mystery shopping here at Oculus because we feel it provides your learners with opportunities to improve! That’s why we don’t call them mystery shops, but rather “opportunity calls.”
Custom Criteria
Begin with a free success call!
Your account coach will help you determine how you would like us to score!
24/7
Adaptable Scheduling
Agent
Target Shops
Assessment
& Reports Types
We have your reporting needs covered!
Coach
1 Call Credit
-
Our signature mystery shopping reports!
- Tone Assessment
- Skill Assessment
- Hand-crafted Coaching Tips
- 30-Day Comparison
- 90-Day Comparison
Motivate
1.5 Call Credits
-
All Coach IMPRESS™ features plus
- Last Call Comparison
- Learner Comparison
- 30-Day Comparison
- 90-Day Comparison
- Upselling Assessment
- Loyalty Assessment
- Personal Connection Assessment
- Overcoming Resistance Assessment
Compare
2 Call Credits
-
All Motivate IMPRESS™ features plus
- Online Vs Telephone Pricing Comparison
- Competitor Grade and Tone
- Competitor Upsell, Loyalty, Personal Connection & Overcoming Resistance Comparison
Need extra drilled-down reporting, reviews, downloads, the ability to update and historical detailed information?
Add our web-based reporting for only $18 per month!
Shopper Profiles
Unlike the competition, our shoppers actually sound like real customers.
Call Types
Anything and everything!
Your business is complex, and calls vary! We get that! Depending on your needs, your telephone mystery shopping can include a variety of scenarios.
Sales Inquiry
We will call with a general sales inquiry on your services.
Apppointment
We call to make an appointment for your services.
Request
How does your team handle requests? Let’s ask!
Complaints
Not all calls are happy ones. We can complain.
Confirmation
We call you and make a booking at your location.
Cancellation
What happens when callers cancel? Let’s find out
NEED SOME EXTRA COACHING?
Practice with a live, expert coach.
Live practice with an expert!
Coaching Calls
Delivery
Just sit back and relax! Your results are on the way!
Once your audits are completed, we will notify you.
FAQs
I don't want the shopper to lead my team on!
Did you know that our mystery shoppers only have a scenario to go by and don’t see the training criteria? We record the calls, and by keeping the shopper in the dark, we can have them act and sound more like a real customer. It’s that simple!
How do call credits work?
Call credits are easy! Depending on your needs, you can trade in your call credits for different types of calls. If you want our signature IMPRESS call telephone mystery shopping report, it’s just one credit. If you would like comparison reporting and competitor details, that would pull two credits from your bank! You can change your call types with only 30 days notice.
Call
Credit
- 100% Custom
- Tone & Grade
- Coaching Tips
- Audio Recording
- PDF Report
- Email Alerts
- 24/7