Virtual Customer Service Training

Even in a virtual world, you want to show a level of refinement and luxury within your service delivery. This module will talk about how to deliver online or chat service with that extra pizazz!

We have to ensure that our words, tone, proactive thinking and first impression skills are top-notch. Keep your callers engaged, build loyalty and leave a memorable mark, even without face-to-face interaction.

Online chats, emails and text messaging are convenient ways to connect with customers. That doesn’t mean it should be too quick! Just as we would in person, we need to provide the same level of service, information and professionalism on messaging platforms. We can show you how!

Dealing with complaints online can be dangerous since we can’t see the reaction of the other party. Plus, our words can be taken and posted directly online! No one wants bad social media press, so teach your team to deal with complaints and negative comments with a level of refinement and creativity!

Having fun with social media? Well, it is not just about fun! You can use these platforms to communicate with your customers. Our virtual customer service training will show you how you can personally engage customers online on their favourite social media platforms.

When you use video chats, you have to make sure that your resting b*[email protected] face doesn’t make its debut or that you seem distracted. What about the way you look on the camera? Is this a good angle? In this section, we will talk about things to consider when presenting yourself on video chat.

There might be a virtual language that we sometimes use, but don’t let your professional language get too sloppy! Learn what not to say within a service environment. Maintain a level of refinement by keeping your language professional and straightforward. LOL! TTYL! G2G! 

Maybe you have a fancy app, or perhaps you don’t! Either way, we can help make your virtual check-in and out experiences pop while practicing respectful physical distancing.