First impressions matter! That is why your hotel reservations process should be on point and consistent between agents. In this reservation course, we will review the essential components to make an impressive 5-star reservations.

Content Includes:

• Maintaining a professional tone and attitude.
• How you initial invite a guest into your hotel.
• How to qualify the caller.
• How to make a personal connection and start to develop loyalty.
• How to promote location perks to entice guests to stay.
• How to ask for the sale.
• How to upsell.
• How to overcome buyer resistance and support a sale.

Join us in this engaging online reservation course.