We all love trying to be perfect but sometimes we make mistakes! It's okay! Don't worry. It happens to the best of us.
You don’t have to be an expert in customer service to have heard the “customer service rule” that you should be using a guest name in all of your guest during their interaction with you. It’s nice, it’s fluffy, it makes them feel warm inside, and personalizing the experience to name a few things. Its […]