Casino Training
Be in it to win it with excellent casino training.
Make every customer experience a winning one!
Every guest that steps inside your casino, or stays in your hotel, is about to enjoy the entertainment and the thrilling ambiance that can only be experienced at your location. What if you could help them genuinely experience everything you have to offer? Ideally, you want to make their visit memorable, and you also want to increase your revenue. Let us show you how to IMPRESS™ your guests from the gaming floor to in-room dining. You will be taking all of their experiences from good to great.
Who doesn’t like the thrill and excitement of gaming? But the flashy lights, fancy cocktails and entertainment aren’t the only things your customers are coming for. Service is vital in a casino environment. You want to make all visits memorable, which will ultimately increase revenue. Oculus’s casino training will help your team IMPRESS™ your guests from the gaming floor to in-room dining.
Using the IMPRESS™ The Guest experience program for casinos, your guests will experience how your casino is different. Our casino training will promote change within your casino employees as they learn to be more innovative in their service delivery.
Webinars
$558
+ $14 / per learner
Create a winning team by ensuring they have the winning skills!
01.
Personal Connection
Showing that you genuinely care is everything. The ability to personally connect with your casino customers and develop loyalty. We also will teach your team how to deal with conflict and/or disappointment during a guest stay.
02.
Proactive Thinking
Your team can’t walk around like robots! Our proactive thinking modules can teach your team to quickly uncover guest needs and wants.
03.
General Sales & Upselling
A general understanding of the customer’s “buying brain” and how to maximize sales through recommendations and upselling.
04.
Service Basics
General professionalism and customer service standards are essential within a casino environment. Our casino training will review the basics of service.
My casino is 24/7! What are the training hours?
We know that your team operates 24/7, so our casino training can be scheduled for all shifts!
Why do you recommend smaller groups?
We recommend splitting large teams into smaller groups. Smaller training sessions means we can focus on getting all team members involved in the session. From our experience, smaller groups have a great success and return on your casino training investment! Of course, the choice is always yours.
Why is custom casino training a big deal? Why not buy a boxed program already designed?
Your casino is unique and has its own needs. Why would you choose a casino training that has been designed for the masses? If all casinos do the same thing, that becomes the standard. Boxed training programs just keep you current. They do not give you the edge you need to compete. Nor do they take into account your specific needs. A custom program can include the standards and techniques to stand out.
100% custom designed for you!
You run an adult Disneyland, so things work a little differently! We get that. That is why all of our casino training is completely customized to fit with your needs. By the way, you win here because it’s free! Our discovery and custom design process will allow you to focus on the areas of most concern and is included.
Discovery
After selecting your delivery method, we will schedule discovery calls to discuss your requirements.
Design
Once approved, we build your custom program.
Approval
We present you with a program syllabus. You approve or request changes.
Delivery
Options & Pricing
Why wait? You could be training in as little as 72 hours.
Features
- 100% Custom
- Discovery & Approval Included
- Interactive Polls, Scenario-based Questions, & Relatable Examples
- Games & Prizes
- Real-time Tracking and Reporting
- Confidential Trainer Questions
- Evaluations & Certificates
Choose the training delivery methods that fit your needs.
Hybrid. Combine options to make a dynamic learning environment.
In-Person
Live, Trainer-Led. Schedule a custom session at your location.
$2,588
Including 35 learners
Coaching
Live, Trainer-Led. Schedule one-on-one coaching for a struggling team member.
$58
per coaching call
Audits
Recorded. Listen, learn and increase your revenue and service levels through mystery audits.
$52
per audit
Videos
Recorded. Create custom videos for your team with the help of our experts.
$3,888
per 3000 word script