Call Center Training
Call centre training that's not for the masses!
Give your call center team some personality with the right, award-winning training.
We can help you maximize your phone-based customer experiences with an Oculus IMPRESS™ call center training program. Our one-of-a-kind telephone training programs for call centers teach your agents how to make a lasting impression over the phone. We know that call centers operate differently, and agents are expected to have advanced service and selling skills.
Why Oculus? Customer are smart! They know when they are speaking to an order-taker versus a service provider. Our award-winning service training program helps your agents to start thinking like service providers instead of just following a script.
Webinars
$488
+ $14 / per learner
Your team will walk out the door with a enhanced view on tone, words, and with new sales & service skills!
01.
Dealing with Difficult Callers & Complaints
We know that not all callers are reasonable! Dealing with issues over the phone takes patience and a firm resolution. In our complaint modules, we will review how to connect with callers, how to have a better understanding of personality types and how they react to issues, how to address emotions and how to provide solutions and alternatives that work!
02.
First Impressions by Telephone
We have to start all calls off with a bang. Make sure our tone, attitude and words convey the spirit that our callers are important!
03.
Personal Connection
Do you want your team to sound like a bunch of robots? Why not teach them to be personable? It shows your commitment to service, and it just sounds better!
04.
Solution Providers
Your agents have to think more like a solution provider and less like an order taker! In our sales modules, we will review how to present different options and alternatives. We will also review the basics of upselling, an understanding of your service goals and your agents’ role within them.
100% custom designed for you!
All of our call center training is completely custom and made for you. Our Dodo design ensures that the language within your call center training resonates with your learners, and they won’t be bored with a lot of academic-talk!! Our team will incorporate any standards you need into the training program. Best of all, there is no extra charge for this.
Our discovery and custom design process will allow you to focus on the areas of most concern and is included.
Discovery
After selecting your delivery method, we will schedule discovery calls to discuss your requirements.
Design
Once approved, we build your custom program.
Approval
We present you with a program syllabus. You approve or request changes.
Delivery
Options & Pricing
Why wait? You could be training in as little as 72 hours.
Features
- 100% Custom
- Discovery & Approval Included
- Interactive Polls, Scenario-based Questions, & Relatable Examples
- Games & Prizes
- Real-time Tracking and Reporting
- Confidential Trainer Questions
- Evaluations & Certificates
Choose the training delivery methods that fit your needs.
Hybrid. Combine options to make a dynamic learning environment.
In-Person
Live, Trainer-Led. We love travelling and offer our call center training all around the world.
$2,588
Including 35 learners
Coaching
Live, Trainer-Led. Schedule one-on-one coaching for a struggling team member.
$58
per coaching call
Audits
Recorded. Listen, learn and increase your revenue and service levels through mystery audits.
$52
per audit
Videos
Recorded. Create custom videos for your team with the help of our experts.
$3,888
per 3000 word script
