Call centre training that's not for the masses!
Give your call center team some personality with the right, award-winning training.
We can help you maximize your phone-based customer experiences with an Oculus IMPRESS™ call center training program. Our one-of-a-kind telephone training programs for call centers teach your agents how to make a lasting impression over the phone. We know that call centers operate differently, and agents are expected to have advanced service and selling skills.
Why Oculus? Customer are smart! They know when they are speaking to an order-taker versus a service provider. Our award-winning service training program helps your agents to start thinking like service providers instead of just following a script.
- 100% Custom
- Discovery call
- Syllabus approval
- Flexible scheduling
Your team will walk out the door with a new perspective on respect and dignity for all.
Dealing with Difficult Callers & Complaints
First Impressions by Telephone
Web, in-person, recorded, hybrid, Bootcamp, or all of the above? Choose the training delivery option that fits your team and goals.
Our call center training is custom, so it can fit for any type of call centers. Do you sell hotel? Contact lenses? Airline tickets? Pickles? We have you covered and can craft an engaging learning program for you!
Yes! Just tell us what you would like the team to learn, and we will create an auditing and learning plan to help them grow! Did we mention the badges we have?
Yes! We love traveling and offer our call center training all around the world. Just let us know where we should show up!