Call centre training that's not for the masses!

Give your call center team some personality with the right, award-winning training.

We can help you maximize your phone-based customer experiences with an Oculus IMPRESS™ call center training program. Our one-of-a-kind telephone training programs for call centers teach your agents how to make a lasting impression over the phone. We know that call centers operate differently, and agents are expected to have advanced service and selling skills.

Why Oculus? Customer are smart! They know when they are speaking to an order-taker versus a service provider. Our award-winning service training program helps your agents to start thinking like service providers instead of just following a script.

Webinars

From

$ 488

100% Custom
Discovery call
Syllabus approval
Flexible scheduling

Instant Quote

Your team will walk out the door with a new perspective on respect and dignity for all.

01.

Dealing with Difficult Callers & Complaints

We know that not all callers are reasonable! Dealing with issues over the phone takes patience and a firm resolution. In our complaint modules, we will review how to connect with callers, how to have a better understanding of personality types and how they react to issues, how to address emotions and how to provide solutions and alternatives that work!

02.

First Impressions by Telephone

We have to start all calls off with a bang. Make sure our tone, attitude and words convey the spirit that our callers are important!

03.

Personal Connection

Do you want your team to sound like a bunch of robots? Why not teach them to be personable? It shows your commitment to service, and it just sounds better!

04.

Solution Providers

Your agents have to think more like a solution provider and less like an order taker! In our sales modules, we will review how to present different options and alternatives. We will also review the basics of upselling, an understanding of your service goals and your agents' role within them.

100% Designed

Custom Made

Free

We know that every call center environment is different, so that is why we customize all of our call center training for each client. We make things work for you and how you operate. Our discovery and custom design process will allow you to focus on the areas of most concern. Easy, right?

Book your discovery call

Delivery your training the way it works for you!

Web, in-person, recorded, hybrid, Bootcamp, or all of the above? Choose the training delivery option that fits your team and goals.

Book your training event

Call centre training that's not for the masses!

Give your call center team some personality with the right, award-winning training.