Call Center Training
Call centre training that's not for the masses!
Give your call center team some personality with the right, award-winning training.
We can help you maximize your phone-based customer experiences with an Oculus IMPRESSâ„¢ call center training program. Our one-of-a-kind telephone training programs for call centers teach your agents how to make a lasting impression over the phone. We know that call centers operate differently, and agents are expected to have advanced service and selling skills.Â
Why Oculus? Customer are smart! They know when they are speaking to an order-taker versus a service provider. Our award-winning service training program helps your agents to start thinking like service providers instead of just following a script.
Webinars
$488
+ $12.00 / per learner
- 100% Custom
- Live & Trainer-Led
- Syllabus Approval
- Flexible Scheduling
Your team will walk out the door with a enhanced view on tone, words, and with new sales & service skills!
01.
Dealing with Difficult Callers & Complaints
We know that not all callers are reasonable! Dealing with issues over the phone takes patience and a firm resolution. In our complaint modules, we will review how to connect with callers, how to have a better understanding of personality types and how they react to issues, how to address emotions and how to provide solutions and alternatives that work!
02.
First Impressions by Telephone
We have to start all calls off with a bang. Make sure our tone, attitude and words convey the spirit that our callers are important!
03.
Personal Connection
Do you want your team to sound like a bunch of robots? Why not teach them to be personable? It shows your commitment to service, and it just sounds better!
04.
Solution Providers
Your agents have to think more like a solution provider and less like an order taker! In our sales modules, we will review how to present different options and alternatives. We will also review the basics of upselling, an understanding of your service goals and your agents’ role within them.
What type of call centers?
Our call center training is custom, so it can fit for any type of call centers. Do you sell hotel? Contact lenses? Airline tickets? Pickles? We have you covered and can craft an engaging learning program for you!
Are there mystery shops?
Yes! Just tell us what you would like the team to learn, and we will create an auditing and learning plan to help them grow! Did we mention the badges we have?
Read more on mystery shopping >
Our call center is abroad!
Yes! We love traveling and offer our call center training all around the world. Just let us know where we should show up!
We service many brands!
Read more about our custom training >
100% Designed for you!
Custom Made
We know it’s a sales technique to include something for free, but we are doing it anyway! We will customize your automotive training program free of charge. How about that for feature-selling? BOOM
Deliver your Call Center Training the way it works for you!
Web, in-person, recorded, hybrid, Bootcamp, or all of the above? Choose the training delivery option that fits your team and goals.
