Testimonials, Kudos and Kindnesses!
Our customers really do love us and the feeling is certainly mutual.
Let’s face it! Most companies think that they are awesome and that every customer should choose their services. We feel the same about our services here at Oculus. Our clients are the best at what they do, so we have to keep up with their high standards.
At Oculus, we do everything that we possibly can to ensure that our customers walk away 100% satisfied with both their services and from their interactions with us. To run with the best, you have to be the best. You don’t have to take our word for it! Scroll down for some great testimonials from our broad range of customers, all around the world!
As a portrait photography company that works with college seniors all across the country, our clients represent perhaps the most diverse client set in the world. Universities, contract with us to create excellent portraits of their students where they look good, relaxed and engaged. They also expect and deserve to have us create these portraits in a way that makes the students always comfortable. And while we have always strived to deliver this to our customers, sometimes, in spite of the substantial efforts we put forth forth, we fell short. That is when we reached out to Oculus.
Oculus has been an amazing resource for us and a real partner in helping us increase awareness and sensitivity in our organization. They created a training program specifically around our needs and helped us to understand better and more successful ways to communicate with our customers.
They taught us to discard the “Golden Rule” for the “Platinum Rule”, Treat others as they want to be treated. They helped us change our mindset. We used to assume that as long as we didn’t intend to offend anyone , that was OK. Our new mindset is to make sure we are consciously aware of the ways to treat people how they want to be treated. As a result of all of this, our customers are happier ! We are a better organization, and one that I am very proud of.
"Our partnership with Oculus started shortly after the formation of the company. At the time, our company was looking for a new progressive, dynamic, custom training partner to take our front line staff to the next level. Later on, our relationship evolved to include training other departments.
We have seen Oculus grow and evolve over the years and expand their offerings. The strategic relationship really paid off for us in better-trained staff, higher guest satisfaction, employee retention and most important growth to the bottom line. One of the major advantages of working with Oculus Training is that it is a highly adaptable company. They pay attention to our guidance , and they manage to fulfill our training needs by customizing their training modules to fit the unique needs of our individual hotels."
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LOVE IS IN THE AIR!
JANICE LOVES US!
You WILL TOO!
“I have been in the hotel industry for over 20 years and have seen many training systems and companies. Without hesitation I would highly recommend Oculus for any of your training needs. It has been my privilege to work with Kevin James and his staff over a period of 12 years. I have always found their service levels superior to any other company offering similar training. If you have concerns, they are always quick to respond and assist you. Both the in-person training and online modules are absolutely amazing, easy to understand and very thorough.
The customized training covers everything from capturing reservations, dealing with guest concerns to sensitivity. The live training was something that my staff in various hotels always looked forward to. Not only did they learn new concepts and re-enforce previous training they had fun. I have always found that people learn more when they are enjoying the sessions. Thank you to Oculus team for helping us to become so much better at serving our guests.”
– General Manager, Atlific Hotels
"Due to training our Tripadvisor.com ratings have greatly increased with over 90% being rated as either excellent or very good"
Shawna, Beach Club Resort
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