The customized training covers everything from capturing reservations, dealing with guest concerns to sensitivity. The live training was something that my staff in various hotels always looked forward to. Not only did they learn new concepts and re-enforce previous training they had fun.
As a portrait photography company that works with college seniors all across the country, our clients represent perhaps the most diverse client set in the world. Universities, contract with us to create excellent portraits of their students where they look good, relaxed and engaged. They also expect and deserve to have us create these portraits in a way that makes the students always comfortable. And while we have always strived to deliver this to our customers, sometimes, in spite of the substantial efforts we put forth forth, we fell short. That is when we reached out to Oculus.
Oculus has been an amazing resource for us and a real partner in helping us increase awareness and sensitivity in our organization. They created a training program specifically around our needs and helped us to understand better and more successful ways to communicate with our customers.
They taught us to discard the “Golden Rule” for the “Platinum Rule”, Treat others as they want to be treated. They helped us change our mindset. We used to assume that as long as we didn’t intend to offend anyone , that was OK. Our new mindset is to make sure we are consciously aware of the ways to treat people how they want to be treated. As a result of all of this, our customers are happier ! We are a better organization, and one that I am very proud of.