Our customers really do love us, and the feeling is surely mutual.

Testimonials, Kudos, and Kindnesses!

Let’s face it! Most companies think they are fantastic and every customer should choose their services. We feel the same about our services here at Oculus. Our clients are the best at their work, so we must keep up with their high standards.

We asked some learners to rate their Oculus training experience out of 5!

Here is what they reported back.

Learners who rated Oculus training 5/5.
5/5 81.25%
Learners who rated Oculus training 4/5 or above.
4/5 or above 100%

Independent survey conducted by an Oculus client.

What did you like about the training?

Learner comments.
We are the best, but you don't have to take our word for it!

"The training with Oculus had the best engagement levels compared with any other trainings we have had in the past."

parkinsurance

As a portrait photography company that works with college seniors all across the country, our clients represent perhaps the most diverse client set in the world.  Universities, contract with us to create excellent portraits of their students where they look good, relaxed and engaged.  They also expect and deserve to have us create these portraits in a way that makes the students always comfortable.  And while we have always strived to deliver this to our customers, sometimes, in spite of the substantial efforts we put forth forth, we fell short.  That is when we reached out to Oculus.

Oculus has been an amazing resource for us and a real partner in helping us increase awareness and sensitivity in our organization.  They created a training program specifically around our needs and helped us to understand better and more successful ways to communicate with our customers. 

They taught us to discard the “Golden Rule” for the “Platinum Rule”, Treat others as they want to be treated.  They helped us change our mindset. We used to assume that as long as we didn’t intend to offend anyone , that was OK. Our new mindset is to make sure we are consciously aware of the ways to treat people how they want to be treated. As a result of all of this, our customers are happier ! We are a better organization, and one that  I am very proud of.

Paul Bilgore

Lauren Studios

Let the numbers do the talking!

Years
0
Audit Calls
0

Choosing a training company can be complex. We recommend you follow the numbers to help make a decision. We partnered with a group of six client locations over ten years and evaluated their sales and service performance over 6000 times.

3x

more personal connections!

such as using their name, finding commonalities, or making personal recommendations.

100%

more revenue!

In year 10, the test group sold higher-priced options and packages on 100% of the audit calls.

94%

more confidence!

The test group attempted to overcome resistance 94% of the time in year ten compared to only 35% in year one.

"We have been utilizing the live in person services with our team for many years now. The whole team at Oculus is always there to support our team with questions throughout the year. The supporting videos on the online platform give us the opportunity to teach and refresh the teams skills in between our bi annual live training. KJ is an absolute superstar at keeping the training fun and engaging. I would recommend Oculus training for anyone looking to elevate their customer service training and customers experience overall."

Christina, Scandinave Spa

awards owl e1674835250686

Did we mention that we are awarding-winning?

Oculus won a Lenny award for best customer service training.

We bring your training content to life!

Here are some additional testimonials from our partners who agree!
Limit Inappropriate Conversation At Work
Support & FAQ

Limit Inappropriate Conversation At Work

9 Master Tips: Limit Inappropriate Conversation At Work “Hey, who are you voting for?” “Are you on Tinder?” “God bless you!” “Christians are crazy.” “Your kids would behave better if you…” Those are some loaded statements, but they are often similar to comments I hear around me in some shape or form. People often feel

Read the full client story »

Dealing with difficult customers training tips

10 Master Tips: Dealing With Difficult Customers Training “Give me a refund…NOW!”“I want to speak with a manager!”“If you don’t give me a discount, I will write a bad review!”“I have 100K followers! They aren’t going to be happy to hear this!” Yikes! Dealing with demanding customers is going to happen. We have all watched

Read the full client story »

"Due to training our Tripadvisor.com ratings have greatly increased with over 90% being rated as either excellent or very good"

Shawna, Beach Club Resort

More Hotel Testimonials
CHECK OUT THESE TESTIMONIALS

We try to be amazing but don't take our word for it.

Julia
JR Financial
Read More
Oculus Training is an amazing resource for developing branding strategies and effective communication skills. It is personalized and tailored to specific needs of the organization. We were extremely pleased with the format of the sessions, which helped our financial advisors to learn effective communication techniques to strengthen their relationship with the clients, creating a positive impact on their professional growth and overall company’s culture. We found a great value and high professionalism in the training and services, which Kevin and his team provide for us.
Ashley
Danny's Inn
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Oculus Training is a really fun company to work with. It was a different perspective from what I was taught before in the hospitality sector, being an 'order taker' to 'sales person'. It's been a while since we've worked them but I still use their training methods today as it's shown results. They give you training exercises to do as a group, worksheets, and really good tips and tricks to overcome resistance (just one example). I personally had a hard time getting this but once it clicked it all made sense. Kevin James is definitely one of the best teachers/coaches out there and I wouldn't hesitate to work with him again. If you're on the fence about hiring Oculus Training don't be, you should go for it. Don't just take my word for it, look at others' reviews.
NatashaCBT Luxury
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We have been collaborating with Oculus since 2009, and it has been an excellent match for our company. It was a blessing to find a training solution that suited a small team of extremely busy professionals. We were able to schedule everything according to our needs and availability. Our trainer was highly engaging, and we had a great relationship with them. They were always available for follow-ups, and we highly recommend their services. The results we achieved were outstanding.
Lori
Marriott
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The Oculus training had a significant impact on our team's ability to engage with guests both over the phone and in person. It provided invaluable lessons on how to remain positive and energetic when interacting with guests, which was greatly appreciated by our front desk staff. The training also acted as a confidence booster for them, which is quite evident in their approach towards upselling. Overall, the Oculus training proved to be a game-changer for our team in terms of guest engagement and customer service.
Bonnie
Radisson
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I would highly recommend Oculus Training as I have seen how it works personally. The culture your staff will be introduced to is above and beyond exceptional Service. The positive interactive training will be evident within the staff circles almost immediately.
DeannaChoice
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Oculus is a great company that has helped our customer service to rise to new levels. Kevin James kept our team engaged and wanting to learn more. Oculus is able to adapt to any business you have. I highly recommend them!!
Aaron
Stanton House
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Loved the experience with Kevin James and the team at Oculus! I felt comfortable and confident about our project and the Oculus team being able to execute against it.
Mandy
Suleman Group
Read More
We used Oculus training for our staff and was definitely a great experience. Kevin was very enthusiastic and really made the experience exceptional. I have been to many of these training seminars over the years and most make you want to take a nap! This was entertaining, educating, exciting and interactive and if I could have had them there monthly I would have. Our staff we thoroughly engaged and nothing but great things to say. If you are looking for truly professional, smart hospitality training than this company is the one for you.
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